Customer Care

• Damaged/Defective Goods:

  • Customers are eligible for an exchange if the goods delivered are damaged or defective upon opening.

  • Verification through clear and detailed pictures shared by the customer is required.

  • The customer must notify our support team immediately upon discovering the damage/defect.

• Wrong Delivery/Order Cancellation:

  • Customers are eligible for a full refund in the event of a wrong delivery address, incorrect information provided by the customer, or order cancellation, only if the order has not been fulfilled.

  • If the order has been fulfilled, our support team will issue a ticket to resolve the issue. We will make every effort to correct the error.

• Disclaimer:

  • Our support team reserves the right to cancel or dismiss any refund or exchange request.

  • All refund and exchange requests will be evaluated on a case-by-case basis.

  • The decision of the support team is final.

• Time Limit:

  • No refunds or exchanges will be issued after one (1) week from the date of purchase.

• Contact Information:

  • For any inquiries or concerns, please contact our support team via:

    • WhatsApp: +92 317 9551407

 

Privacy & Safety​

• We are committed to protecting your privacy. Any personal information collected will be used solely for order processing and customer service.

• We do not share your information with third parties, except as required for order fulfillment (e.g., delivery).

• We take reasonable measures to ensure the safety of your data.

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

• These Privacy & Safety policies shall be governed by and construed in accordance with the laws of Pakistan.

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Wholesale Inquiries

For wholesale inquiries, please contact our support team via:

• WhatsApp: +92 317 9551407

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Payment Methods

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• We offer the following payment methods:

  • Cash on Delivery (COD): Pay for your order in cash upon delivery.

  • Bank Transfer: Transfer the total amount to our designated bank account. Bank details will be provided during the order process (Payment must be completed before order fulfillment).

• We reserve the right to change payment methods at any time.

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Terms & Conditions:

• Acceptance of Terms: By placing an order, you agree to these policies.

• Product Information: We strive for accuracy, but variations may occur.

• Shipping and Delivery: Delivery timelines are estimates and may vary.

• Changes to Policy: We may modify these policies at any time. Changes will be posted.

• Governing Law: These policies are governed by the laws of Pakistan.